Get orders delivered and follow couriers

Choose the delivery mode, request a platform courier, follow the delivery, then read courier ratings.

While the platform is in test mode, the payments, payouts and sends described here are simulated.

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Before you start

Open “My couriers” to set the default delivery mode (I deliver myself, pickup, platform courier) and who pays delivery: the customer, you, or a split.
Open “Orders to deliver”, pick the order then “Request a courier”: place pickup and drop-off on the map or enter the address.
The offer goes to all available couriers in the area: the first to accept takes the delivery. You do not choose the courier; depending on the country, a partner provider may deliver.
Follow the delivery, its steps and the proof of delivery; cancel before pickup if needed, or report a problem.
Only the customer receives the handover code. In “Couriers and reviews”, read each courier’s rating and your customers’ reviews.

The order is handed to the customer, confirmed by their code, and you see the courier’s quality.

No courier accepts: the offer is sent again after a delay; otherwise delivery fails with a reason.
Cancellation is impossible after pickup.
A rating only shows from a minimum number of reviews; it counts all of the courier’s reviews, not just your customers’.
For a quality concern, report the order concerned: the team examines the facts.

Delivery: Carrying an order by a courier, a partner or the merchant.
Handover code: Code received by the customer alone, to give the courier to finish the delivery.

Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.