Rate a delivery
Give a rating and a review of the courier after delivery.
Before you start
- A delivery marked “Delivered”.
- The delivery tracking link: the review page opens from it.
Steps
- Open the “Rate the delivery” page from the tracking page.
- Choose an overall rating; it is required to send.
- If criteria are offered (punctuality, care, courtesy), rate them and add a comment if you wish.
- Send: a “Thank you for your review” message confirms it.
Expected result
Your review is recorded and counts toward the courier’s rating.
If it does not work
- “Not delivered yet”: come back once the delivery is delivered.
- “Rating closed”: the time allowed to rate after delivery has passed; the platform sets it.
- “Already rated”: a delivery can only be rated once.
- “Rating unavailable”: only couriers of the platform’s own network are rated, not those of a partner provider.
See also
Keywords
- Delivery
- Carrying an order by a courier, a partner or the merchant.
Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.