Help center
Step-by-step guides for each profile: buyer, merchant, affiliate, influencer, courier.
Visitor and buyer
Discover the platform, order from a shop and follow your delivery.
- Getting started: discover the platformWhat the platform is for, how to pick your profile, and where to find plans, answers and legal documents.
- Order from a shopPick offers, apply a promo code, pay in full or with a deposit, then follow your order.
- Follow your order, pay the balance, confirm receiptRead the progress, pay the next payment, confirm everything arrived or cancel the order.
- Follow your delivery and give the handover codeSee where the delivery stands, give the courier the code at handover and report a problem.
- Rate a deliveryGive a rating and a review of the courier after delivery.
Merchant
Create your affiliate program and shop and follow your sales.
- Getting started: merchantA merchant’s full path, from sign-up to the first live program.
- Get your account validated and go liveThe “Account verification” steps: company, shop, pixel, funding, switching the program to live.
- Create your affiliate programSet the shop, currency, commission rate, cookie length, withdrawal delay and attribution model.
- Set the commission: percentage, fixed amount, subscriptionChoose how your affiliates are paid, on a one-time sale or a recurring subscription.
- Connect your shop: pixel and API keysInstall the tracking pixel and create the keys that let your shop send paid orders and refunds.
- Try the program in test modeGenerate fake affiliates, links and clicks, check attribution and simulate sales without real money.
- Invite affiliates and manage themInvite by link or email, then approve, decline, suspend or reinstate each affiliate.
- Offer affiliate promo codesSet the discount and limits, then let each affiliate have a code that attributes the sale even without a click.
- Follow your sales and commissionsRead the dashboard, conversions and commissions, and understand their states.
- Fund your program with the prepaid balanceTop up the balance, understand hold, debit and release, and follow history and receipts.
- Be invoiced: payment method and invoicesFor invoicing countries, register a payment method and pay commission and fee invoices.
- Manage your platform subscriptionChoose or change plan, apply a platform promo code, follow invoices and credits.
- Open a dispute on a commissionContest a commission (contest or withdrawal) with supporting documents; the affiliate answers, the team decides.
- Create your shop in the platformChoose what you sell and a page template, customize, set payment and delivery, then publish.
- Create and manage your products and offersAdd a product, service, software or subscription, with full payment or a deposit.
- Handle orders and keep the shop onlineFollow each order from payment received to customer confirmation, and keep the shop credit topped up.
- Get orders delivered and follow couriersChoose the delivery mode, request a platform courier, follow the delivery, then read courier ratings.
Affiliate
Join programs, share your links and withdraw your earnings.
- Getting started: affiliateFrom account to your first earnings: join a program, share your links, get paid.
- Join a program with an invitation linkRead a merchant’s terms and join its program.
- Create and share your tracking linksUse the base link and create named links to specific pages of the shop.
- Use your promo codeGet a promo code for a program, share it and follow its use.
- Follow your earnings and understand statesRead your pending, validated and paid earnings and see why an amount is frozen.
- Withdraw your earningsFill in your payout method, request a withdrawal, follow its steps and get the receipt.
- Answer a dispute on one of your commissionsView a dispute opened by a merchant and answer it once with your documents.
- The platform’s referral programRecommend the platform to merchants with your code and link, follow your referrals and commissions.
Influencer
Get and keep influencer status.
Courier
Sign up, accept jobs and deliver.
All profiles
Account, security, identity and providers.
- Create an account, verify your email and sign inMerchant or affiliate sign-up, email verification and first sign-in.
- Turn on two-factor authenticationAdd a one-time code to your password, keep backup codes and manage trusted devices.
- Get your identity verifiedSend an ID document and a selfie to unlock payments and withdrawals.
- View your data and withdraw consentSee what was collected to verify your identity, withdraw consent or ask for deletion.
- My credit: balance, top-up and refundPrepaid credit pays for marketplace services and some fees; you top it up and can ask for any unused balance back.
- Hire a provider on the marketplaceFind a professional, post a request, accept a fixed-price offer, fund milestones and approve the work.
- Offer your services and carry out missionsPresent your profile and services, answer requests, deliver milestones and follow your earnings.
Frequently asked questions
I did not receive the verification email
Check your spam folder, then request a new send from the verification screen.
Link to this questionMy merchant account is pending
The team must validate your file; complete identity verification to move forward.
Link to this questionI cannot withdraw my earnings
Check identity, two-factor authentication, validated balance and the absence of a security block after a payout method change.
Link to this questionI lost access to my two-factor authentication
Use your backup codes; otherwise the team can reset it after checks.
Link to this questionMy commission stays pending
This is normal during the withdrawal delay; it becomes withdrawable after validation.
Link to this questionMy invitation link does not work
It may be expired or revoked: ask the merchant for a new one.
Link to this questionMy shop is suspended
See the reasons in your space and contact the team after fixing.
Link to this questionA sale does not appear
Check tracking, cookie length and the program mode; in test mode no real sale is counted.
Link to this questionMy withdrawal failed
The status shows what follows; do not ask again if the status is “to check”.
Link to this questionI see no offers
You must be a member of an active program; ask the merchant for an invitation.
Link to this questionI did not get the handover code
The code goes to the customer only; check their messages or the tracking page.
Link to this questionMy identity was refused
Retake a sharp, readable, valid photo, then send it again.
Link to this questionMy country or operator is not offered
Available methods depend on the country; they are being opened.
Link to this questionHow do I change language?
Use the site’s language selector; help exists in all six languages.
Link to this questionIs it real or simulated?
While the platform is in test mode, everything is simulated and a banner says so.
Link to this questionWho pays the fees?
Platform fees are borne by the merchant; the affiliate receives the full commission.
Link to this questionGlossary
- Commission
- Share of a sale’s price paid to the affiliate, computed with the rates frozen at the time of sale.
- Platform fees
- Fees charged by the platform; they are borne by the merchant, never by the affiliate.
- Attribution
- Rule that picks the affiliate credited with a sale: first or last valid click, or promo code.
- Withdrawal delay
- Period during which a commission stays pending before being validated.
- Validation
- A pending commission becoming validated, hence withdrawable.
- Tracking pixel
- Small code placed on the merchant’s site to record sales.
- API key
- Secret that identifies the merchant’s site to the platform; never share it.
- Test mode
- Mode where payments, payouts and sends are simulated: nothing real is charged or paid.
- Live mode
- Mode turned on after verification where operations are real.
- Regime
- How the merchant funds commissions depending on country: prepaid credit or invoicing.
- Prepaid credit
- Balance the merchant tops up in advance to pay commissions.
- Invoicing
- Paying commissions on invoice, at term.
- Wallet
- An account balance, per currency, used to pay or receive.
- Escrow
- Sum held by the platform until a service or delivery is done.
- Deposit
- Part of the price asked at order in a shop.
- Milestone
- Step of a fixed-price mission, paid once validated.
- Dispute
- Disagreement about a commission, order or mission, ruled on by the team.
- Withdrawal
- Payment of your validated earnings to your payout method.
- Identity verification
- Check of an ID document, required to withdraw and for some roles.
- Two-factor authentication
- A second code asked at sign-in or for a sensitive operation.
- Influencer
- Affiliate whose verified audience earns a particular status.
- Promo code
- Code shared by an affiliate that gives the buyer a discount and attributes the sale.
- Referral
- Program where you recommend the platform to merchants with your code.
- Delivery
- Carrying an order by a courier, a partner or the merchant.
- Handover code
- Code received by the customer alone, to give the courier to finish the delivery.
- Subscription
- Paid plan of a merchant or courier, per the platform’s grid.
- Audit log
- Trace of sensitive administration actions.
Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.