Follow your sales and commissions

Read the dashboard, conversions and commissions, and understand their states.

This article describes a signed-in space; it is not indexed by search engines.

Before you start

Open “Dashboard”: clicks, sales and pending earnings at a glance.
Open “Conversions”: each paid order received from your shop, tied to the affiliate’s click under the program’s model.
Open “Commissions”: each commission is computed at sale with frozen rates; follow its state, from “pending” (withdrawal delay) to validated.
If your shop sends a refund, the commission is taken back; platform fees are returned to you.

You know which sale produced which commission, and when it will be validated.

A sale is missing: the call log in “Integration” says whether it was refused, ignored or unattributed (with no attributable click, there is no commission).
Commission frozen: an anti-fraud rule or a dispute suspended it for review.
A refund received before its order is rejected: send it again after the order.

Commission: Share of a sale’s price paid to the affiliate, computed with the rates frozen at the time of sale.
Validation: A pending commission becoming validated, hence withdrawable.
Withdrawal delay: Period during which a commission stays pending before being validated.

Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.