Open a dispute on a commission

Contest a commission (contest or withdrawal) with supporting documents; the affiliate answers, the team decides.

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Before you start

The commissions concerned, not cancelled and not too old (limit set by the platform).
Documents in PDF, JPG or PNG, within the size and number allowed.

Open “Disputes”, choose the reason (contest or withdrawal) and select the commission(s); a commission can only be the subject of one dispute.
Describe the facts (minimum and maximum length shown), add the date and your documents.
Submit: a dispute reference is created and validation of the commissions concerned is frozen.
The affiliate answers once, within the set delay, with their documents; the team may ask either party for a document.
The team decides: cancel the commission or uphold it. The decision is final, and both parties receive the reason.

The commission is cancelled (fees returned) or upheld (delay recalculated), according to the decision.

“Commission cancelled” or “too old”: a dispute is no longer possible.
You can withdraw your dispute until it is decided.
Documents refused: file type not allowed, too large or an active PDF.
A wrong decision is corrected by a traced corrective act of the team, not by a new dispute.

Dispute: Disagreement about a commission, order or mission, ruled on by the team.
Commission: Share of a sale’s price paid to the affiliate, computed with the rates frozen at the time of sale.

Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.