Follow your delivery and give the handover code

Before you start

• The delivery tracking link received after your order (“Follow your delivery” page).

Steps

1. Open the tracking link: the delivery steps update there.
2. Find “Your handover code”. Give it to the courier at handover, and to the courier only.
3. Once you have the order, the courier enters your code to confirm the handover.
4. If something is wrong (package missing, damaged, courier unreachable), use “Report a problem” and describe the situation.
5. After delivery you can rate the courier from the same page (see the rating article).

Expected result

The delivery is confirmed by the code, and no cash is requested at the door: payment was made online.

If it does not work

• The courier cannot enter the code: after too many attempts entry is locked; report a problem and the team will decide.
• Never share the code with anyone else, or in a message, before you hold the package.
• While a problem is being reviewed, the payments concerned stay blocked.

See also

• Rate a delivery
• Follow your order, pay the balance, confirm receipt

Keywords

Handover code

Code received by the customer alone, to give the courier to finish the delivery.

Delivery

Carrying an order by a courier, a partner or the merchant.