Follow your order, pay the balance, confirm receipt
Read the progress, pay the next payment, confirm everything arrived or cancel the order.
While the platform is in test mode, the payments, payouts and sends described here are simulated.
Before you start
- The tracking page of your order (the “Follow my order” button after ordering).
Steps
- Open the tracking page: progress, summary and the list of payments (to pay, paid, refunded, kept by the shop) are there.
- If a payment remains (deposit or balance), click “Pay” with the amount shown.
- Once the order is delivered or the service done, click “I confirm receipt”. If you do not answer, confirmation becomes automatic after the delay set by the platform.
- For a problem use “Contact the shop”; to withdraw, “Cancel my order” (the shop’s refund conditions apply).
Expected result
The order moves to confirmed and the shop can be settled for its sale.
If it does not work
- The pay button does not appear: nothing may be left to pay, or the shop is temporarily suspended.
- Cancellation is only offered while the order status allows it.
- A dispute with the shop? Contact it first, then the platform team through the contact form.
See also
Keywords
Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.