Answer a dispute on one of your commissions

View a dispute opened by a merchant and answer it once with your documents.

This article describes a signed-in space; it is not indexed by search engines.

Before you start

Open “Disputes”: the list shows each dispute, its reference and state.
Open the dispute to read the merchant’s reason, description and documents.
Write your answer and add your documents (PDF, JPG or PNG) within the delay shown: you can answer only once.
Wait for the team’s decision: it is final and reasoned, and you receive it by email.

Your answer is recorded and the team decides: commission cancelled or upheld.

Delay passed: the team may decide without your answer.
The team may ask you for an extra document; a new delay opens.
During the review, the amount concerned is frozen out of your withdrawable balance.
If the commission is upheld, it resumes its course and its delay is recalculated.

Dispute: Disagreement about a commission, order or mission, ruled on by the team.
Commission: Share of a sale’s price paid to the affiliate, computed with the rates frozen at the time of sale.

Screens may change; values (amounts, delays, percentages) are read in the settings shown on screen.